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Privacy Policy

Last Updated: 10.02.2025

Welcome to GetSymphony (“company,” “we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://getsymphony.net/.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, payment details, and other information you provide when purchasing or registering for our service.
  • Non-Personal Information: IP address, browser type, entry/exit pages, and other technical data collected through cookies and analytics tools.
  • User-Generated Content: Any content you upload, submit, or share on our platform.
  1. How We Use Your Information

The collected information is used to:

  • Process transactions and provide our services.
  • Improve our website, products, and user experience.
  • Send marketing communications (only with your consent).
  • Prevent fraud and ensure security.
  • Comply with legal obligations.
  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage your preferences in your browser settings.

  1. How We Share Your Information

We do not sell or transfer your personal data to third parties. However, we may share information with:

  • Service Providers: Payment processors, analytics services, and hosting providers.
  • Law Enforcement: When required by law or to protect our rights and users.
  • Business Transactions: In case of a merger, acquisition, or sale of assets.
  1. Data Security

We implement standard security measures to protect your information. However, no data transmission over the internet is 100% secure.

  1. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal data.
  • Opt out of marketing communications.
  • Request a copy of your data.

To exercise these rights, contact us at info@getsymphony.net.

  1. Third-Party Links

Our website may contain links to third-party resources. We are not responsible for their privacy policies.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

  1. Contact

If you have any questions, contact us at info@getsymphony.net.

By using our website, you agree to this Privacy Policy.

Refund Policy

Last Updated: 10.02.2025

Thank you for purchasing music licenses from GetSymphony (“company,” “we,” “our,” “us”). Due to the digital nature of our products, all sales are final. Please carefully review our refund policy before making a purchase.

  1. No Refunds
  • All purchases of digital content, including but not limited to music tracks, loops, and sound effects, are non-refundable.
  • Once a license is issued, you cannot cancel the purchase or request a refund.
  1. Exceptions

Refunds may only be granted in the following cases:

  • Duplicate Purchase – If you accidentally purchased the same product twice, contact us within 7 days of purchase and provide proof of duplicate transactions.
  • Technical Issues – If you are unable to download or access the purchased content due to technical issues on our end, we will make reasonable efforts to resolve the issue. If we are unable to provide a working solution, a refund may be issued at our discretion.
  • Misrepresentation – If the product you received is significantly different from its description on our website, you may request a refund subject to review.
  1. How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

  1. Contact our support team at support@getsymphony.net within 14 days of purchase.
  2. Provide your order number, proof of purchase, and a detailed description of the issue.
  3. We will review your request and respond within 5 business days.
  1. Chargebacks
  • Initiating a chargeback without first contacting our support team may result in account suspension and license revocation.
  • If you have concerns, please reach out to our support team before disputing a payment with your payment provider.
  1. Policy Changes

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website.

  1. Contact

For any questions related to the refund policy, contact us at support@getsymphony.net.

By making a purchase on our website, you confirm that you have read and agree to this Refund Policy.